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When it comes to hiring a strata management company, the firm to call on is Baywest Management Corp. With more than two decades of business excellence under its belt, as well as being a Consumers' Choice Award winner six years running, Baywest continues to raise the performance bar in strata management.

“We have 115 dedicated staff caring for 33,000 suites in 450 buildings and we are growing steadily,” says Bruce Friesen, Baywest’s President and CEO.

Baywest is renowned for its rock-solid financial reporting and data management systems. “Its one of the foundations of our service delivery system,” says Friesen.

Baywest is an industry leader when it comes to developing innovative ways of managing strata living. The company tracks work flow through its offices thereby ensuring the timely completion of all tasks. Whether its managing a complex insurance claim or simply returning a phone call, the task gets completed.

Baywest has invested over a million dollars in technology to reduce paperwork and the time it takes to do routine tasks so strata managers can spend more time managing. The result – Baywest’s strata managers care for half the number of clients per manager than the industry average. That translates into better customer service, a high rate of staff retention, and a very solid relationship with their clients. Clients can build long lasting and trusting relationships with their manager. Strata managers spend more time managing, leading, problem solving and less time immersed in paperwork.

“Baywest’s technology is such that a task that used to take one hour now takes five minutes,” adds Friesen. “Baywest offers more one-on-one with our clients than many of our competitors and without a doubt I have to say its our outstanding staff that makes it all come together. Our staff are absolutely second to none.”

Next up on the drawing board is mybaywest, a new service that will give Baywest’s clients 24 hour access to their database and a built in website. Now that’s communication!

Another unique feature of Baywest is that it manages all sizes of strata corporations. From 4 unit townhomes to 400 unit high rises, the company can accommodate all service levels and styles. “That’s because we have the expertise and superior systems in place which allow us to manage small, medium or large buildings easily,” says Friesen.

Another competitive advantage is that Baywest operates each building like a small business with its own policies and operating procedures to ensure that the elevator pads are up for a move, after hours emergencies are handled correctly, and quotations for work are received on time. “We do not want to be discussing the same items over and over at each council meeting” says Friesen, “we want to see our clients moving forward. We pride ourselves on being able to take care of the details so our clients can get on with their lives.”

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